Production

Frequently Asked Questions

Registration for the website

I am filling in the form to request access. Which box do I tick?
Click the 'question mark' icon to get more information about each option. Select the one which applies to you.

Forgotten Password

I forgot my password, what do I do?
Click I forgot my password. You will be asked to type in your username. Once you have submitted this you will receive an email with instructions on how to create a new password
I clicked I forgot my password but I did not get an email. What do I do?
Most likely the username you have entered is incorrect. Click I forgot my username to receive an email with your username. Then click I forgot my password with that username to receive the email allowing you to create your new password.
I received the email for the password reset but the link doesnt work. What do I do?
Copy the link from the password reset email. The link may be 2 lines long, make sure you copy both lines. Paste the link into your internet browsers address field. Press Enteron the keyboard. This will take you to the website to complete the process to create a new password. Follow the instructions as per the website.

Forgotten Username

I forgot my username, what do I do?
Click I forgot my username. You will be asked to type in your email address. You will receive an email with your username in it.
I clicked I forgot my username but I did not get an email. What do I do?
Please use the 'Contact Us 'page advising us your name, the name of your organisation, your email address, telephone number and the problem you have.

How do I add a new student to the list?
Students must apply online. If the student meets the eligibility criteria and the school endorses the application, the student will be added to the list.
Operator field for some students show Not Applicable. What does this mean?
This applies to students who do not catch public transport to school. Instead, they are driven to school under the Private Vehicle Conveyance (PVC) subsidy. They do not travel with a Transport Operator so the Operator field is not applicable